Shipping policy
Shipping Policy
Shipping & Processing Times
Thank you for shopping with Franky’sPlug. We are committed to providing fast, reliable, and secure shipping for all orders.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
During high-volume periods, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times
- United States: 3–7 business days
- Canada: 7–14 business days
- International Orders: 10–21 business days
Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real time.
Please allow up to 48 hours for tracking information to update.
Lost, Delayed, or Stolen Packages
Franky’sPlug is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
If your package is marked as delivered but you have not received it, please:
1. Check with neighbors or household members
2. Contact the shipping carrier directly
3. Reach out to us for additional assistance
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered and the order is returned to us, the customer will be responsible for any additional shipping fees required to resend the package.
International Shipping
International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
We are not responsible for delays caused by customs processing.
Digital Products
All digital product purchases are delivered electronically and do not require shipping. Due to the nature of digital products, all digital sales are final and non-refundable.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: frankakomaye61@gmail.com
Store Name: Franky’sPlug
Thank you for supporting our business!